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Lync 2010 for Business Professionals

Course Code: BMK0012
Length: 0.5 Days
Tuition: $89.00

Schedule for this Course

There are no dates scheduled for this course.
If you would like to be added to the wait list for this class Click Here

Course Description:

This half-day course covers the essentials of using Lync 2010 for business. You will learn how to initiate and answer Lync voice calls, how to engage in instant messaging with colleagues, and how to set up, conduct and participate in online meetings.

This course is designed for business professionals who need to quickly learn the common features of Lync 2010. It is also suited for individuals who have used Office Communicator 2007 but are migrating to the latest version — Lync 2010.

By the end of the course, students will be able to:

  • Use three different ways to start voice calls from the computer
  • Transfer or forward calls
  • Search for colleagues and create contacts
  • Advertise their availability (Available, Busy, Offline, etc.)
  • Conduct an instant messaging conversation with colleagues
  • Set up and conduct conference calls
  • Add interactivity to conference calls by using polling, diagramming, desktop sharing and video
  • Attend online meetings without the Lync 2010 client

Prerequisites

Before attending this course, students should be familiar with using personal computers and have experience using a mouse and keyboard. They should also be comfortable with the Windows environment as Windows 7 is used in the classroom.

Background in any of the following is also helpful but not required: Microsoft Outlook 2007 or 2010, Outlook Web Access or Outlook Web App, Office Communicator 2007, instant messaging, online meetings, or softphone usage.

Course Outline:

Lesson 1: Lync 2010 Configuration and Instant Messaging

Topic 1A: SIGNING IN TO LYNC
Topic 1B: SEARCHING AND ADDING CONTACTS
Topic 1C: USING THE ACTION BAR
Topic 1D: USING GROUPS
Topic 1E: SORTING CONTACTS
Topic 1F: UNDERSTANDING PRESENCE
Topic 1G: SETTING YOUR LOCATION
Topic 1H: UTILIZING ACTIVITY FEEDS
Topic 1I: INITIATING AN INSTANT MESSAGING CONVERSATION
Topic 1J: SETTING UP PERSONAL INFORMATION
Topic 1K: LAB: INSTANT MESSAGING

Lesson 2: Conferencing

Topic 2A: SETTING AND USING A PERSONAL IDENTIFICATION NUMBER (PIN)
Topic 2B: SCHEDULING MEETINGS
Topic 2C: CONFERENCING OPTIONS
Topic 2D: JOINING A CONFERENCE
Topic 2E: SHARING MEETING RESOURCES
Topic 2F: MANAGING SPONTANEOUS CONFERENCES
Topic 2G: USING LYNC ATTENDEE AND LYNC WEB APP
Topic 2H: LAB: CONFERENCING

Lesson 3: Voice

Topic 3A: CHECKING CALL QUALITY
Topic 3B: MAKING VOICE CALLS
Topic 3C: ANSWERING CALLS
Topic 3D: MAKING CONFERENCE CALLS
Topic 3E: SETTING UP VOICE MAIL
Topic 3F: USING CALL FORWARDING AND SIMULTANEOUS RING
Topic 3G: MAKING VIDEO CALLS
Topic 3H: LAB: PREPARE LYNC 2010 TO MAKE AND RECEIVE VOICE CALLS

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